Need Assistance With a Retail Order?
APServ offers independent third-party guidance and assistance for retail order-related questions. Speak with our team to learn about available services, assistance options and applicable fees.
Call 1-805-874-8884How We Can Help
We provide general assistance and guidance for retail order-related questions, subject to the scope of services agreed upon with each customer.
Order-Related Guidance
Assistance understanding retail order processes and identifying appropriate next steps for common order-related questions.
Delivery & Tracking Guidance
General guidance on delivery status questions, tracking information and available retailer support options.
Returns & Refund Guidance
General information about return processes, refund procedures and available options through the relevant retailer.
Our Service Process
A straightforward process with clear communication before any paid assistance begins.
Call Our Team
Call us to explain your retail order-related question and the assistance you are seeking.
Review Available Services
We explain the service scope, limitations and applicable charges before proceeding.
Choose Whether to Proceed
You decide whether to purchase the offered third-party assistance. No obligation to proceed.
Service Fees & Pricing
Understand the cost before agreeing to any service.
Transparent Third-Party Service Charges
APServ is an independent paid assistance service. Our service fees, if applicable, are separate from any charges imposed by a retailer.
Before you authorize a paid service, we will communicate the specific service being offered, its total price, and any applicable additional charges.
No paid service will be initiated without your agreement to the applicable price and scope.
APServ does not represent that its assistance is free or included in any retailer's services.
Important Business & Affiliation Disclosure
APServ is an independently operated third-party service provider offering retail order-related guidance and assistance.
APServ is NOT Amazon.com, Inc., Amazon Customer Service, Amazon Seller Support, or an official Amazon service provider.
APServ has no ownership, partnership, sponsorship, authorization, endorsement or official affiliation with Amazon.com, Inc. or its affiliates.
The Amazon name is mentioned solely to identify the retailer relevant to the type of assistance described. Amazon is a trademark of Amazon.com, Inc. or its affiliates.
Customers may also contact the relevant retailer directly through its official website and customer support channels.
APServ cannot guarantee order changes, delivery outcomes, refunds, replacements or decisions made by any retailer.
Customers should never share passwords, one-time passcodes, complete payment card details or other sensitive account credentials with APServ.
Have a Retail Order Question?
Call APServ to discuss the assistance available and understand any applicable service fees.
Call 1-805-874-8884